Terms and Conditions

Cancellations, Transfers, and Substitutions:

We reserve the right to amend, alter or withdraw any of the information in this brochure or on any course being offered should circumstances dictate. If we cancel, we will notify registrants as early as possible to minimise any inconvenience. Please check with us before booking any travel or accommodation connected with your course registration.

Unable to attend

We understand that priorities change and you may not be able to attend the course you have registered for. When this arises, the following terms may apply:

Cancellations:

• Cancellations must be made in writing.
• Cancellations received 14 days or more before the course starts will be refunded in full.
• Cancellations received less than 14 days before the course starts will incur a 50% cancellation fee.
• Cancellations received on the day of the course commencing and/or any time thereafter are unable to be refunded.

Transfers:

• Transfer requests must be made in writing
• Transfers received 14 days or more before the course starts will be accepted without condition.
• Transfers received less than 14 days before the course starts will incur a 25% transfer fee.
• Transfers received on the day of the course commencing, or any time thereafter, will be treated as cancellations and will require payment of a new fee.

Substitutions:

• Substitutions must be made in writing.
• Substitutions will be accepted at any time prior to the course commencing.

Credit:

• Credit options are not currently offered by Telarc Training Services, and participants are instead offered a refund of course fees (subject to the conditions above) or transferred to an alternative course.